Refund policy

Returns & Refunds Policy

At Kalmko, we are committed to providing high-quality products and complying with our obligations under Australian Consumer Law.

We do not offer refunds for change of mind. We also do not offer exchanges.

You are entitled to a refund, repair, or replacement under Australian Consumer Law if a product has a major fault, is not of acceptable quality, is unsafe, or is significantly different from what was described.

If you believe your bottle is faulty or damaged upon arrival, you must contact us within 3 days of purchase to request a refund assessment. All requests must include:

• A clear explanation of the issue

• Photographic evidence of the bottle and any relevant packaging

Refunds will be assessed on a case-by-case basis and approved only where the issue is determined to be a genuine manufacturing fault or damage that occurred prior to delivery.

Damage resulting from misuse, accidental damage, dropping the bottle, normal wear and tear, or failure to follow care instructions is not considered a fault under Australian Consumer Law and is not eligible for a refund.

Where a refund is approved, it will be processed to the original payment method.

Kalmko reserves the right to decline refund requests that fall outside the above conditions or do not meet the requirements under Australian Consumer Law.

If you have any questions about your order, please contact our customer support team as soon as possible.